Cancellation policy

At Richmond Speech Pathology we take time to prepare individually for each patient, and see only a certain number of patients each day to ensure that we are providing the best possible service for each family.

Cancelling your appointment ahead of time allows us to reschedule another family for the session time.

Should you need to cancel an appointment, please contact us as soon as possible. Please cancel the appointment at least 48 hours before your appointment, to avoid a Cancellation Fee.

In the event that an appointment is cancelled less than 48 hours before your appointment, or you fail to attend the appointment, a Cancellation Fee will apply. In the case of an emergency, the Cancellation Fee may be waived at the clinician’s discretion.

If we need to cancel an appointment, we will provide you with as much notice as possible. This would only occur in exceptional circumstances, such as if your Speech Pathologist became unwell.

Non-attendance

Most of our patients hold a regular appointment time slot, either weekly or fortnightly. For this reason, we also have a policy around the number of appointments you can reasonably ask to cancel or reschedule without incurring a fee.

If you cancel frequently, (that is, you attend less than 80% of your scheduled appointments, even though you have provided 48 hours’ notice) you may incur a fee. Alternatively, we may advise that we are unable to hold the regular / preferred appointment time for your child and offer this time slot to another family.

Cancellation / Non- attendance fees

Our late cancellation / non-attendance fees are as follows:

• Late (or frequent) cancellation fee: 50% of scheduled fee
• Non-attendance fee: Full fee
• NDIS Clients: 90% of the scheduled NDIS fee, in line with NDIS guidelines.

Please note:

• Medicare and Private Health funds cannot be used to cover cancellation fees
• The NDIS does cover some cancellation fees.

If you have any questions about our cancellation policy, please chat to us. We are appreciative that most of our families attend their scheduled appointments and adhere to this policy without any issues.

1. The Cancellation Policy must be read and acknowledged before your first appointment will be confirmed.